Shipping Policy

At All For Solar, we strive to deliver a dependable, efficient, and transparent shipping experience to customers throughout South Africa. Please review the details below regarding our order processing times, delivery estimates, and shipping guidelines.

Shipping Coverage

We currently deliver nationwide within South Africa.

Shipping Fees

Shipping fees (where applicable) are calculated at checkout based on your delivery address and order specifications.

From time to time, we may offer free shipping promotions as part of special campaigns.

At present, express or same-day delivery options are not available unless specifically stated.

Order Processing

Processing Time: 1–2 business days (Monday–Friday)

• Orders placed on weekends or public holidays will be processed on the next business day.
• Orders submitted after 12:00 PM (SAST) will be processed the following business day.

Processing delays may occur due to:

• Payment verification requirements
• Incorrect or incomplete address information
• Increased order volumes during peak seasons

Should any delays arise, we will notify you via email or telephone.

Shipping & Delivery

Estimated Transit Time (All Regions in South Africa):
3–6 business days

Estimated Total Delivery Time:
Processing (1–2 business days) + Transit (3–6 business days)
= Approximately 4–8 business days

Please note that these timeframes are estimates and may vary depending on your location and courier service operations.

Courier Partners

We partner with reputable South African courier companies to ensure secure and timely deliveries.

Once your order has been dispatched:

• A tracking number will be sent to you via email or SMS.
• Please allow 24–48 hours for tracking updates to appear in the courier system.

Order Tracking

After dispatch, you can monitor your shipment using the tracking link provided.

If you do not receive tracking details, please contact us:

Email: info@allforsolar.com

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible:

Email: info@allforsolar.com
Phone: +27 021 815 5700

Please note:

• Cancellation requests cannot be guaranteed once order processing has started.
• If your order has already been shipped, you will need to follow our return process.

Address Changes

We cannot guarantee address modifications once an order has been placed.

If you need to update your shipping details, please contact us immediately.
Once an order has been dispatched, rerouting may no longer be possible.

Shipping Issues

Lost or Stolen Packages

All For Solar is not responsible for packages marked as “delivered” by the courier. If this occurs, please contact the courier company directly to lodge a claim.

Incorrect Address

Customers are responsible for providing accurate and complete shipping details at checkout.
All For Solar is not liable for orders delivered to incorrect or incomplete addresses supplied by the customer.

Undeliverable Packages

Orders returned to us due to:

• Invalid or incomplete addresses
• Failed delivery attempts
• Refused deliveries

…may be subject to additional reshipping charges or cancellation. Any refunds issued (if applicable) will exclude the original shipping fees.

Delivery Exceptions

Delivery delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Load shedding disruptions
• Courier operational challenges
• Remote or rural delivery areas

We appreciate your patience and understanding should such situations arise.

Peak Season Notice

During high-demand periods such as:

• Black Friday
• Christmas
• New Year

Courier services may experience extended delivery times. We encourage customers to place orders early to avoid potential delays.

Contact All For Solar

Phone: +27 021 815 5700
Email: info@allforsolar.com
Address: 30 Bax St, Cape Town, WC, 7404, South Africa
Business Hours: Monday – Friday, 08:00 AM to 05:00 PM

Refunds & Returns Policy

At All For Solar, we are dedicated to making sure you are fully satisfied with your purchase. Our Return & Refund Policy is clear, fair, and aligned with South African consumer protection standards.

Returns

Eligibility for Returns

To qualify for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging, including all accessories, manuals, and tags.

The following items may not qualify for return:

• Perishable goods
• Custom-made or personalised products
• Special-order items
• Final sale or clearance items

Please review individual product descriptions for specific return conditions.

How to Initiate a Return

To request a return:

1. Contact All For Solar using the details below.
2. Provide your order number and reason for the return.
3. Once your return is approved, you will receive instructions on how to proceed.

Please note: Returns sent without prior approval may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
• We strongly recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
• All For Solar is not liable for lost return parcels.

Return & Refund Details

• Return Period: 30 days from delivery
• Refund Processing Time: Up to 10 business days after return approval
• Restocking Fee: None (unless the item is returned damaged or not in its original condition)
• Return Method: Courier or approved return method
• Return Label: Customer responsibility (unless item is faulty or incorrect)
• Currency: ZAR (South African Rand)

Refunds

Refund Processing

Once your return has been received and inspected:

• You will receive email confirmation of approval or rejection.
• Approved refunds will be processed within 10 business days.
• Refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to reflect the refund.

Partial Refunds

Partial refunds may apply if:

• The item is not returned in its original condition
• The item is damaged or missing parts not due to our error
• The product shows signs of use

Non-Refundable Items

The following items are non-refundable:

• Shipping costs (unless the item was defective or incorrect)
• Gift cards
• Final sale or clearance items
• Custom or personalised products

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your bank or card provider, as processing times may vary.
3. If the refund is still not reflected, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange for the same item, please contact us.

Contact All For Solar

Phone: +27 021 815 5700
Email: info@allforsolar.com
Address: 30 Bax St, Cape Town, WC, 7404, South Africa
Business Hours: Monday – Friday, 08:00 AM to 05:00 PM